Chorley Old Road,
Horwich,
Bolton,
BL6 6PY
01204 841194
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Blundell Arms
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Our experiences of the Blundell Arms would challenge the desires of even the most severely gastronomically destitute; the two rump steaks would have outlasted the soles on my current pair of shoes which have themselves provided sterling service over the last 12 months. Neither steak was cooked to instructions. The sirloin steak “well done” was oozing blood sufficient to transfuse a severely anaemic cow. The accompanying chips were massive soggy offerings and quite tasteless. Our vegetarian member had to endure an undercooked and tasteless pie of questionable contents. The rump steaks were returned to the kitchen after 30 minutes mastication had failed to make any impression on the first mouthful. After a prolonged wait, fresh rump steaks were produced again with doorstep soggy chips, and were edible and just about cooked to order.
After remonstrating with the manageress over the very poor quality of food and service and suggesting a complimentary round of drinks, these were grudgingly produced.
At no stage did anyone come to our table to check on our (lack of) satisfaction.
Our experiences were distressing enough, but the blind indifference of the Blundell Arms to our complaints leads me to wonder how it continues to trade.
I wish I had read the previous reviews before eating there last Sunday evening. The quality of the food and the attitude of the management are dire.
On arrival we waited some time to be served at the bar. This is a slow process because meals are being ordered via a computerised till system that needs to be supplemented by messages to and from the kitchen identifying what menu items are no longer available.
Later when we ordered our own meals the on/off debate continued. We then waited 25 minutes for a seafood platter starter that could be assembled at home from ingredients bought from a supermarket display cabinet.
We then waited a further 30 minutes for our main courses. One was a standard microwave or fryer pie and mash, but at least it was edible.
The other was supposed to be a specialist salad with chicken kebabs on the side. The salad comprised 95% cress with a scattering of pumpkin seeds and a sweet sickly 'pomegranate' dressing.
the chicken kebabs seemed SERIOUSLY UNDERCOOKED. I brought this to the attention of the waiter who made a decent attempt at apologising.
He took the uncooked food away to report to his manager. However no manager came to our table, just the waiter who returned with a refund of the cost of the one returned menu time and the offer of a complimentary coffee!
We waited a while but in the end left without any managerial acceptance of responsibility.
Absolutely appalling. (I would've preferred the option of no stars?)
After visiting just for drinks on a few occasions, we took the volume of customers eating and general hustle and bustle each time to be a sign of good things - alas, no!
We initially ordered a spritzer from the drinks menu. The member of staff serving appeared suitably mystified as to what was requested, as did the bar person he subsequently asked for assistance.
Thank God I didn't asked for a caipirinha!We ordered at the bar, where our meals were duly noted and paid for.
After a couple of minutes a waitress appeared to inform us that the kitchen had run out of the pheasant dish we had ordered and would we like to order an alternative.
When the replacement dish was chosen and related back to the kitchen, the same waitress appeared once more to advise us that the replacement dish was an additional £2 charge and could she get that from us.
Never in my own days as a waitress, sous chef and restaurant manager has this ever been protocol to extract further payment if the kitchen fails to deliver the original meal requested by the customer.
Starters arrived with some ingredients of the seafood platter replaced with others, all without explanation.
For our main meal, three out of our party of four persons ordered steaks which all arrived cooked differently to as requested, two of which were missing advertised ingredients once more (only this time, just missing, not even replaced with an alternative!)
A rib eye steak (cooked to someone elses liking!) with FOUR sweet potato wedges at £14.95 - ?? Why did I not complain?
Because the table of 7 persons situated next to us did just that and were greeted by a manager who couldn't have cared any less about their comments.
I didn't wish to upset my elderly parents and cause upset to them so therefore kept quiet.
Nice looking pub however food was disgusting. Average pub tea prices steak just over £10 but tasted awful - worst pub tea we've ever had.
We have never known steak to taste like liver!!! Sea bass was ok, kids meal (sausages and mash) one sausage and no veg.
Gordon Ramsey needs to give this place a visit as it could be really good!!!
Manager was extremely rude and did not even apologise for the awful meal let alone a refund.
Avoid wasting your money.
Had two visits to this pub. First time the fish and chips and fish burnt and dry, second was served waterlogged fish pie with cold unappetising carrots and cabbage.
The food here was exquisite.
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